Last updated: September 16, 2026
Doterralinks offers shipping within the contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories. We also do not ship to P.O. boxes, APO/FPO addresses, or international destinations.
Order processing
Orders are processed Monday through Friday, excluding federal holidays. The daily order cutoff time is 2:00 PM Eastern Time (ET). Orders placed before 2:00 PM ET on a business day are typically processed the same day. Orders placed after 2:00 PM ET, or on a weekend or federal holiday, are typically processed on the next business day.
Processing time is 1–2 business days. This is the time needed to prepare your order for shipment, including order verification, packing, and handoff to the carrier. It does not include shipping time.
Shipping method and delivery time
We use major regional and national carriers. The carrier is selected based on the delivery state and the most suitable service available for that destination. The shipping method is not randomly generated; it is chosen to provide reliable delivery within the estimated time frame shown below.
| Destination | Shipping method | Processing time | Estimated shipping time | Total estimated delivery time |
|---|---|---|---|---|
| Contiguous United States (48 states) | Standard ground service with a major carrier selected by destination | 1–2 business days | 3–5 business days | 4–7 business days |
Total estimated delivery time is calculated as processing time + shipping time. The shipping time shown above is the carrier’s estimated transit time. It is not a guaranteed delivery date. Weather, peak season, carrier delays, or other unforeseen events may occasionally affect delivery.
Shipping cost
Free standard shipping is available within the contiguous United States only. There is no minimum order requirement for free shipping. We do not offer shipping to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.
Order tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. You can use the tracking number to check the latest delivery status on the carrier’s website. If tracking does not update within 3 business days after shipment, please contact us at info@doterralinks.my.
Delivery issues
If your order is delayed, lost, or marked as delivered but you cannot locate it, please contact us at info@doterralinks.my or call +1 386-873-2985 during our service hours: Monday–Friday, 9:00 AM–6:00 PM ET. We will work with the carrier to investigate and provide a resolution.
Address accuracy
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by the customer. If you need to change your shipping address after placing an order, contact us as soon as possible. If the order has not yet shipped, we will try to update the address. If it has already shipped, we may not be able to change it.
No sales tax
Doterralinks does not calculate or collect sales tax on orders. No sales tax is added at checkout. If any tax obligation applies in your jurisdiction, it is your responsibility to comply with local laws.