Last updated: September 16, 2026
We want you to be satisfied with your purchase. Doterralinks offers 30-day hassle-free returns on eligible items. We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order. This is usually the fastest way to receive the item you want.
Return window
You may request a return within 30 calendar days from the date of delivery. Return requests made after this window may not be accepted.
Return conditions
To be eligible for a return, the item must be:
- Unused
- In its original packaging
- Free from damage caused by the customer
If the item is defective or damaged when you receive it, please contact us within 30 calendar days of delivery. We will arrange a return and refund in accordance with this policy.
Return costs
Returns are free for eligible items. We do not charge a restocking fee or a reset fee. For customer remorse returns, the customer is responsible for the return shipping cost unless we provide a prepaid return label. For defective or incorrectly shipped items, Doterralinks covers the return shipping cost.
How to return an item
- Contact us at info@doterralinks.my or call +1 386-873-2985 during Monday–Friday, 9:00 AM–6:00 PM ET.
- Provide your order number, the item you wish to return, and the reason for the return.
- We will review your request and provide return instructions, including the return address and, where applicable, a prepaid return label.
- Pack the item securely in its original packaging.
- Ship the item to the return address provided.
Return address:
Doterralinks
1353 S Blue Lake Ave, DeLand, FL 32724, United States
Refund timing
Once we receive your returned item, we will inspect it and process your refund within 1–2 business days. The refund will be issued to your original payment method. After we process the refund, it may take 7–10 business days for the refund to appear on your payment account, depending on your bank or payment provider.
Non-returnable items
For health, safety, and hygiene reasons, some items may not be eligible for return once opened or used. If an item is not eligible for return, we will state this clearly before you complete your purchase or in the product description.
Damaged or defective items
If your item arrives damaged or defective, contact us within 30 calendar days of delivery. Please include your order number and photos of the item and packaging if possible. We will arrange a return, replacement, or refund as appropriate. For defective items, we cover the return shipping cost.
Contact for returns
Doterralinks
Email: info@doterralinks.my
Phone: +1 386-873-2985
Service hours: Monday–Friday, 9:00 AM–6:00 PM ET